Communication Style Case Study Essay Example for Free

Communication Style Case Study establishCommunication musical mode is the method employ to deliver our messages to opposites. Its outcome is affected by the style chosen by the individual to relay our message. The antithetic styles are passive, aggressive, aggressive, passive-aggressive. Throughout my experience in health solicitude, I cast either witness or beat backn part in different situations that used different styles of communication. in that respect are three specific personal scenarios that come to mind when I think about the different styles of communication. First Personal ScenarioDuring a care for school hospital rotation I was assigned to marry a registered agree and witness communication between the hold in and knob. The nurse entered the clients room and without a cultivated greeting such as good morning or a simple hello stated, Mrs. Jones here is your medication. The client responded, I do not want it. All you do all day is entertain me too mu ch medication. The nurse replied with a firm tone of vo churl and eye rolling, You have to take it. How do you expect to get better if you do not take your medicine? Both the nurse and client used aggressive communication. The nurse could prevent the conflict with the client had she initiated an assertive style of communication.To cleanse the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, have it off the clients feelings, and encourage the client to address her concerns (Arnold Boggs, 2011). Also the nurse should formulate why the client is being given(p) the medication to help the client understand the reason. According to Hansten and Jackson (2009), to make communication clear we must explain why we need to take such actions. In this scenario the outcome using an aggressive style will lead to failure to achieve a client focused therapeutic relationship. Instead the client feels that theycannot religious belief the nurs e and respond aggressively. Trust is an essential component to a therapeutic relationship (Arnold Boggs, 2011). Had the nurse approached the client with a simple greeting followed by the name of medication and the reason for taking it, mayhap the client would have been more willing to be compliant with the recommended care. Second Personal ScenarioRecently I witness a situation where a nursing low-level was sitting at the nursing localise and the nurse was walking by holding medications and a water cup in her hand. The nurse asked the nursing assistant, The call light is on in room five and I need to give other client his medications. Would you please see what the client needs. The nursing assistant crosses her arms and replies, I am stock(a) of these lazy nurses. I always have to do everything. The nurse rolled her eyes and replied, Just do your job and do what I asked. In this situation the nursing assistant responded aggressively. The nurse first used the assertive style the n replied using the aggressive style. Instead the nurse should have been consistent with an assertive response.For example she could of replied without rolling her eyes, using a medium voice pitch, abstain from insults, and ack immediatelyledge the other persons feelings (Hansten Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and preventing the conflict from escalating (Hansten Jackson, 2009). Also, conflict should be addressed and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a need of trust and took the focus away from the clients care. This in turn can cause retaliation among peers and jeopardize pure tone client care. Both conflicting parties are forgetting that their goal is to provide quality client focus care and collaboration is essential to deliver it. Collaboration helps accomplish better outcomes than one person alone (Arford, 2005). trio Personal ScenarioI had a personal situatio n where the doctor ordered for a twenty-four hour piss collection. The procedure involves collecting the water immediately after the client voids and transferring it to a special container unploughed on ice, to preserve the urine. I informed my nursing assistant, I started a twenty-four hour urine collection in room 5. Can you please make sure tocheck frequently for urine in the bedside commode and place it in the collection container. The nursing assistance replied, Ok. I will. The next succession I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, I noticed the ice had melted in room five. Please check on the ice directs hourly. She replied, Ok. I will. It seemed as if every time I checked on the ice levels they had melted. I give myself frustrated and ended replacing the ice myself to get the job done correctly. I realize now that my communication with my assistant was non-assertive.My assistant was passive in her response. I failed to assess my assistants level of understanding of the procedure and instead I lost trust and became frustrated. Communication should be clear, complete and explain why we need a task done a certain way (Hansten Jackson, 2009). If I would of taken the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In return I would have been able to attend to others duties had I been able to trust my assistant. Instead my message was incomplete and my reaction demonstrated a lack of trust toward my assistant.ReferencesArford, P. H. (2005, March/April). Nurse-physician communication An organizational accountability. Nursing Economics, 23(2), 72-77. Retrieved on March 16, 2014, from http//search.proquest.com.ezproxy.apollolibrary.com/docview/2369346accountid=458 Arnold, E., Boggs, K. U. (2011). Interpersonal relationships Professional communication skills for nurses (6th ed.). St. Louis, MO Elsevier/Saunders. Hansten, R. I., Jackson, M. (2009). Clinical delegation skills A handbook for professional practice (4th ed.). Boston, MA Jones and Bartlett Learning.